Councillor raises concerns over 'misleading' signs at Exeter car park
A Devon County Councillor has raised concerns over the lack of clear signage at a car park in Exeter, Devon, after a number of shoppers received fines
A councillor has raised concerns around “misleading” signs at a car park in St Thomas, Exeter, after a number of shoppers were fined.
It is understood the signage at Cowick Street car park advertises “two hours free parking” in large lettering. In smaller print, it states that “customers who leave the shopping centre site may receive a parking charge” of up to £100.
Devon County Councillor Neil Stevens, QVRM, says he understands the car park is privately owned, but asks where the “common sense” is as the lack of clear signage puts shoppers off.
Visitors to shops within the St Thomas precinct can park in Cowick Street car park for free, it is understood. Visitors to other businesses, including ones just across the road, face charges.
Councillor Stevens says parking attendants and cameras within the car park monitor whether shoppers leave the precinct before issuing them fines.
He said he has spoken to local business owners who fear the parking situation is putting people off shopping locally.
Some local residents have taken to social media to share their own experiences with the car park.
One visitor has said she’s received three penalty charge notices since parking at the car park on Cowick Street, with another saying he faced “difficulty” trying to read the rules due to the height of the signage and its perceived small lettering.
“We live in Pinhoe but come over especially for the butcher and barbers. We haven’t been since I know I won't be able to park easily without getting a fine,” said a third.
Councillor Stevens said: “The concerns being raised by businesses and residents around the St Thomas precinct are something I take seriously.
“I’ve spoken with local traders who are worried about the effect parking charges and enforcement are having on their customers and, ultimately, their businesses.
“However, I also recognise that this is privately owned land and that the owners and parking operator have every right to manage their property and enforce their terms.
“What I want to see is a sensible compromise. We need to bring people together, listen to all sides and explore whether there is a practical solution that works for the landowner, the parking operator, local businesses, and the people who use the precinct.
“Our local independent businesses are incredibly important to the community, and we should be doing what we reasonably can to support them.
“This isn’t about pointing fingers or creating conflict. It’s about sitting around the table, having a constructive conversation, and finding a way forward.”
Exeter Today has approached UKPC, who enforce Cowick Street car park’s rules, for comment.